Shipping and Delivery

Thanks for shopping with captainoutboard.com. Captain ships all over the world. Just buy and enjoy our great service, we ship directly to your door.

Order Processing Time

（1）It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.

（2）Generally, orders are shipped within 1-3 working days of order confirmation/payment. Orders made on the weekends might experience delay.

（3）Our warehouse only operates on Monday – Friday during standard business hours, except on holidays. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

Shipping Cost & Transit Time

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

w   You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.

w   Tracking information may take 24 to 48 hours to update.

w   If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

w   If your order is delayed, please contact us via email marketing@captainpropeller.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

w   We can cancel the order for you if you contact us in time after your purchase.If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.

w   Orders can't be canceled once the parcel is shipped out.

About Tax

In seldom cases, orders may be charged the customs fees by your government, not our site, you will be responsible for the charges. We apologize for any inconvenience, but we have no control over the customs authorities in your country or any other. Contact your local customs office for more information about customs fees, duties, and taxes.

Wholesale order

If your order is wholesale order, we highly recommend the Sea Freight, the shipping cost actually is cheaper than the standard shipping ways when the parcel is bigger.

For the exact information, you can consult us for shipping way.

 Annual Chinese Public Holidays

Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of the year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.

Phone: +86 15563995577

Email: marketing@captainpropeller.com

Address: Room 1503, Building 17 No. 237 Wannianquan Road,licang District Qingdao, CHINA 266041